Many auto facilities are expected to be cold, stark, uncomfortable, and especially to have bad coffee. At Hanley Brothers, we believe your experience doesn't stop at handing your keys to one of our highly-skilled technicians.
We have outfitted our client lounges with comfortable seating, a relaxing presidential club environment, WIFI internet, plasma television, and of course, good coffee. At Hanley Brothers, we know that a pampering and relaxing experience is as good for the car as it is for the driver. Our goal is to have both the client and their vehicle feeling refreshed, pampered and feeling better than ever.
As part of our commitment to customer service and exceeding expectations, we contract an outside company CSI Complete to track and monitor our customer service index…in the service business there may be instances when a company doesn’t get everything right and this is when a customer really finds out what the organization is all about. We are committed to resolving any concerns our customers may have and count on them as our biggest referral base and advocates moving forward.
